FAQs

Q1: Where do you ship from?
A: All orders are shipped from our fulfillment partners in the U.S., ensuring timely and reliable delivery across the country.

Q2: How long does shipping take?
A: Orders are processed within 1–3 business days. Standard shipping takes 4–8 business days depending on your location.

Q3: Do you offer international shipping?
A: Currently, we only ship within the United States.

Q4: What is moissanite?
A: Moissanite is a brilliant gemstone known for its fire, durability, and diamond-like sparkle. It’s an ethical and affordable alternative to diamonds.

Q5: What materials are your products made of?
A: Our pieces include 925 sterling silver, 18K gold-plated, and silver-plated metals, often paired with moissanite or zircon stones.

Q6: Can I return or exchange an item?
A: Yes. We accept returns within 14 days of delivery. Items must be unworn and in original packaging. Please visit our Refunds & Returns page for full details.

Q7: How do I contact you?
A: Feel free to reach out via our Contact Us page or email us directly at spiegel@spiegeljewelry.top.